According to Danish law, you have a 14-day right of withdrawal from the day you receive your order. This means you can return the product without giving a reason.
The right of withdrawal only applies to standard items. Custom orders and artworks made to customer specifications are excluded, unless the product is defective or incorrect.
To be eligible for a return, the following requirements must be met:
Please note that if the product is returned in a condition that does not meet these requirements, we reserve the right to refuse the return or reduce the refund.
Use our contact form and provide:
We will send you a confirmation with the return address and any instructions within 1-2 business days.
Please use the original packaging if possible. Make sure the product is properly packed so it is not damaged during transport.
Send the product to the address we provide. We recommend shipping with insurance and tracking (track & trace).
After we have received and inspected the return, we will refund the amount within 14 days.
Change of mind: You are responsible for the cost of return shipping if you use your right of withdrawal.
Defective product: If the product is defective, damaged during transport, or incorrect, we will pay all return shipping costs. Please contact us before sending the product back.
We recommend sending the product with insurance and tracking, as we cannot be held responsible for products lost during return shipping.
After we have received and approved your return, we will refund the full product amount to your original payment method.
What is refunded:
What is not refunded:
Refunds are processed within 14 days after we have received the return. Depending on your bank, it may take an additional 3-5 business days for the amount to appear in your account.
If you receive a damaged product, please contact us immediately:
We will then ensure either:
We do not offer direct exchanges. If you want a different product, you must return the original product and place a new order.
This ensures you get the correct price and delivery time for the new product.
Artworks that are custom ordered or made to customer specifications cannot be returned unless:
Minor deviations from digital mockups and sketches (e.g. in color, texture) are considered a natural part of handmade art and do not entitle you to a return.
If you wish to cancel a custom order after order confirmation but before production has started:
We strive to process all returns as quickly as possible:
If your return does not meet the conditions, we will contact you with the following options:
If you have questions about our returns policy or a specific return, you are welcome to contact us via our contact form. We usually respond within 24 hours on business days.